From your first conversation to your next plan reassessment, here’s exactly what to expect when you work with Support Plan Navigators.
Your journey with us.
- 1Step 1
Reach out
Call, email, fill in our contact form or ask someone to refer you. We’ll arrange a free, no-obligation chat at a time that suits you.
- 2Step 2
Free first conversation
We listen to your story, talk about your goals and check what your NDIS plan includes. You can ask us anything, and there’s no pressure to commit.
- 3Step 3
Service agreement
If you’d like to go ahead, we prepare a clear, plain-language service agreement explaining what we’ll do, how funding is used and how to contact us.
- 4Step 4
Your action or recovery plan
Together we map your goals to practical steps, priorities and timeframes, and identify the providers and community supports you need.
- 5Step 5
Connect & coordinate
We connect you with providers, help set up bookings and keep everything working smoothly, while building your own skills and confidence.
- 6Step 6
Review & reassessment
We check in regularly, track your budget and progress, and help you prepare evidence and reports for your next NDIS plan reassessment.
Helpful things to have ready.
You don’t need everything on this list to get started, but these will help us hit the ground running.
A copy of your NDIS plan
So we can see your goals, budgets and the supports that are funded. Don’t worry if you can’t find it. We can help.
Your NDIS number
This helps us set up your service booking quickly once you’ve chosen to work with us.
Your goals & priorities
What would you like to be different in six months? Big or small, every goal is a good starting point.
Current supports
Any providers, clinicians or informal supports already involved, plus anything that hasn’t worked well before.
How our services are funded.
Support Coordination and Psychosocial Recovery Coaching are paid for from your NDIS plan, usually from the Capacity Building – Support Coordination budget. When these supports are funded in your plan, there’s no out-of-pocket cost to you.
Prices are set within the limits of the NDIS Pricing Arrangements and Price Limits, which the NDIA reviews each year. Before we start, we’ll explain how your hours will be used and agree on everything in writing.
We work with participants who are NDIA-managed, plan-managed or self-managed.
Ways we can meet
In person
At your home, in the community or somewhere you feel comfortable, where available in your area.
By phone
Quick check-ins and conversations that fit around your day.
By video
Face-to-face connection from wherever you are, with help to set it up if needed.
You’re in charge, always.
Choice and control
You choose who supports you and how. You can change providers, including us, at any time in line with your service agreement.
Privacy and dignity
Your information is kept confidential and only shared with your consent, except where the law requires otherwise.
Feedback and complaints
We welcome feedback. If something isn’t right, tell us and we’ll fix it. You can also contact the NDIS Quality and Safeguards Commission.
Connecting Plans to Possibilities.
Let’s map out your next step, together.
Have a question about your NDIS plan, or ready to get started? Have a free, no-pressure chat with our team. We’ll listen first, then explain your options in plain language.